CONCEPT DESIGN AND IMPLEMENTATION

Business plan: The opening business plan will serve as your blueprint for operation, from concept design through your first year of business. Once completed, the business plan provides an understanding of total project costs, realistic timelines and first year sales and profit expectations.

Operating pro formas: The truth is in the numbers. Let us help you create realistic budget expectations, understand market trends, and write a weekly or monthly P & L and achieve projected sales.

Prototype design: With our collective contacts, and talented architect alliance, we have created a number of successful concepts. Let us help you organize your dream into reality. From concept creation to drawings, we will keep you focused every step of the way.

Menu planning and design: Your menu is your number one marketing tool. Let us help your organization design and plan a menu presentation that will portray the most attractive image to your guests about your organization’s theme, atmosphere and clientele. We can assist you in determining the proper menu mix, how it will impact your menu design, and how it will impact your profitability.

Equipment planning and purchase: We can prepare you to make well-informed decisions about your equipment layout and purchase plan. Which brand? What size? Where should it go? These are critical and expensive questions to answer. Let us help you to maximize your dollars and productivity.

Feasibility Studies: More than just a site location study, this involves the gathering and analysis of a great deal of information necessary to make an informed decision about the potential success of a specific development concept in a certain location

HUMAN RESOURCES

Management search: Do you need help attracting the best candidates for your establishment? We have years of successful experience matching qualified applicants with the right concept. Let us handle your candidate search. We understand that people are your most dynamic resource. We will “sell” your business to top contenders and qualify prospective candidates with additional testing your company may require. This includes reference checking, employee background checks, drug testing and other company specific qualifying assessments.

Hiring: Maintaining a staff that represents your business in a first class manner is hard work! It begins with how you bring people into your environment. Let us help your business organize the hiring process for you. We will help you establish consistent interviewing techniques, organized reference checks and ensure that your business is in compliance with Federal and State laws regarding discrimination and negligent hiring practices. Most importantly, proper recruiting practices will ensure your business finds team members who will excel in your organization.

Employee relations: Your staff determines the success of you restaurant. Most of the time, it’s the little things that cause most employees to become disgruntled and leave your organization. Learn to live by “The Open Door Policy.” Open Door practices will help open the lines of communication and tackle problems before they become unmanageable. “All Of Us Are Smarter Than One Of Us”! Let us show your organization effective ways to solicit consistent and actionable feedback from your team members.

Termination procedures: “Is it a can’t do, or a won’t do?” You may have employees who are actually “Winners Disguised as Losers.” We can teach your managers how to coach and counsel your employees and reduce turnover. Should termination be the only option, we will help your organization obtain the appropriate documentation through verbal and written warnings to fight unemployment claims and hearings.

Bonus plans: Let us help you create a customized bonus plan that will help stimulate your managers to perform at higher levels. We have years of experience designing performance based bonus plans focused on improving results in targeted areas.

Compensation consulting: We have years of experience recruiting, interviewing and hiring managers throughout the industry. Let us help you design the best compensation strategies that will ensure you are reaching your target employees effectively and competitively.

Governmental compliance: Is your business in compliance with County, State and Federal Laws? Is your organization current with mandatory postings, mandatory OSHA record keeping, new hire reporting, proper permits enabling to you to sell food, ice cream, beer and mixed beverages? We can assist when obtaining ABC liquor/beer permitting including required annual or quarterly reports depending on restaurant location.

Harassment Free: We can help you form a harassment (race, sex, disability, religion) awareness program for management and hourly employees to aid in prevention. We will also teach your managers and executive management team how to successfully execute an investigation in regard to harassment claims. We will show you the proper way to handle harassment claims with immediate response and proper documentation.

MANAGEMENT TRAINING

Daily shift responsibilities: Proactive VS. Reactive! Let us help organize and create specific shift responsibilities for your managers. Make things happen instead of letting things happen.

Action plan development: Proactive management vs. reactive management. Properly written action plans are concise, measurable and realistic. These tools address people, sales and profits and serve as a benchmark for growth and daily achievement. Let us teach your team this valuable skill.

Operations review format: Let us help you design a comprehensive operations review manual that will help you objectively review everything that happens in your establishment.

Cost control procedures: Do your team members have a comprehensive understanding of the P&L statement and how to impact each line item? Or are they nice people experienced as servers, bartenders and cooks? Let us help your team gain a real understanding of the nuts and bolts of the P&L and how their daily actions make a real impact.

P&L analysis and prime costs: Prime cost is composed of the 2 biggest and most volatile cost areas in any restaurant, food & beverage and labor cost. Having accurate, weekly feedback on prime cost is essential to keep management informed and focused on their biggest and most vulnerable cost control areas. Do your managers have the tools to control there Prime Costs? We can help.

MARKETING

Strategic action plans: Are you tired of wasting large amounts of money on advertising programs that don’t work? Let our talented team develop an internal and external marketing strategy that is designed to promote your business in a profitable manner.

E Marketing: offers a new and effective marketing program that utilizes the speed, impact, and efficiencies of email. E-Marketing will help you to identify your best customers, run promotions, track your broadcasts results and drive top line sales. We are certified business partners with Constant Contact. The leader in opt-in email marketing.

Event Promotion, Management & Execution: Let us help you plan your next event. Just a few things to think about... Promotional strategies, checklists, press releases, sponsorships, co-op charity alliances, banner sites, posters, leaflets, advertising, press launch, artist bookings, rider contracts, event signage, welcome receptions, etc. We can provide a full range of promotional, management and execution services for your next event. We can even brainstorm your next concept with you. We will provide best practices for increasing attendance at events, decreasing event costs, and streamlining event management.

Local Store Marketing: We understand the importance of promoting your business at a ‘grassroots’ or society level within your community using database management, sales driving promotions, email marketing, loyalty programs and community relationships to increase sales.

Point of Sale material design and production: Do your POS materials serve as an internal sales tool or as a space eater? We can help create first class promotional SALES pieces for any aspect of your establishment.

Public relations based marketing: "Advertising you pay for, public relations (PR) you pray for." Though the adage is an old one, it is especially true today. People often confuse restaurant PR with any form of restaurant advertising, but the two are dramatically different. Simply put, restaurant advertising places ads while restaurant PR places news. Both are designed to elevate consumers' interest in product or service. Both often use the same media – print, radio and television and the Internet. This is where the similarities end. We can help you generate news worthy events and products and get them in front of the media through our extensive press list.

Web Site Design: Let us design a first class web presentation for your establishment to maximize your appeal and accessibility to your customers.

Competitive analysis & positioning: Want to know what your competitors are doing? How much they are charging? Who they are advertising to? We can gather and analyze your market’s information and let you know how you stack up and where your opportunities lay.

Retail Branding and Sales: Want to start a retail program? Got a great logo and want to show it off on a t-shirt? Want to write a cookbook and brand it to your restaurant? Got a great sauce and need it bottle, labeled and ready for resale? We can build you a full retail program guaranteed to add another revenue stream to your top line. We can merchandise your existing products or design new ones for you. We can provide you with all the P.O.P (point of purchase) materials to sell your products. We can even get your website to sell them for you with a full online retail program.

Branding: Do you send a clear message to your customers about what type of establishment you are and who your ‘ideal’ customers are? Let us help you create an identity and brand that will clearly distinguish you from your competitors.

GRAPHIC DESIGN

Email Blasts, Club Flyers, Logos, Menu design and development, Print Ads, Brochures, Point of Sale Materials, Posters, Banners,  etc. We have graphic designers that will create ‘get-noticed’ promotional sales pieces for any aspect of your establishment to ensure a first class representation to your customers. Below are a few samples.

Celeb Chef	Celeb Chef 2	Celeb Chef 3	Celeb Chef 4	Junior	Ladies Night
Molly	Santa	Seagar's	Seagar's 2	Seagar's 3	Seagar's 4
Cox	Donnie	Sportsbook	Twisted Logo	Twisted Palm	Wild Wine
Gift	3n1	DHA	DHA	DHA	Coupon
Event	Kajmir	World Cup	Halloween	Live	Sports Book
Father's Day	Harvest	logos	Rock	Best	Pink
vessie b.

MANAGEMENT INFORMATION SYSTEMS

Sage Management provides custom, web based communication software packages for restaurants and retail businesses. We begin with a basic template of modules and cater these modules to fit client’s specific business needs. We can have a functional template working for you within one day.

Click here to take the SAGE Intranet for a test drive.

	Virtual MOD Reports: Keep everyone on the same page...all the time! Get rid of that old “Red Book”. Quickly send and receive the end of shift or business day statistics, notes, sales, labor, goals, repairs and maintenance, new hires, 86'd, specials, comps and promos, customer relation issues, etc. to any and all you wish on your management team. This tool will be used by any M.O.D. to communicate what transpired that shift or that day. The MOD Report can be read by all other managers, partners and owners so that the instant flow of information is given to all. Further more, each of the MOD reports are archived and saved on a web-server for instant retrieval - anywhere, anytime.
	Virtual BEO: Banquet Event Organizer The BEO lets you quickly and easily book new events or edit existing ones. It provides instant access to all your information from any computer with internet access. It effectively manages event details for banquets and special events and is extremely easy to use – you and your team can be trained and organized in less than 5 minutes. We can customize the BEO to your operation to get you and your team on the same page – all the time.
	Virtual Document Library: Instant storage and retrieval One of the most time consuming aspects of being a manager is trying to get the appropriate material to the right people in your group. The Virtual Document Library allows managers to upload and store documents on their group home page for easy access by their group members. Once uploaded to their home page, group members can easily access and download the documents. Simply the best organizational tool for the office; upload and retrieve all of your forms, manuals, spreadsheets, checklists, pictures, marketing materials, logos, sound files in an instant from any computer online - anytime. Stored in an offsite server and password protected they are secure and safe.

Virtual Meeting Planner: Instantly print everyone’s meeting notes into one meeting agenda. This meeting planner allows individuals, managers, department heads, division heads, owners, partners, etc. (any who participate in regularly scheduled meetings) to go online from any computer and input what they wish to discuss at the next meeting. Then right before the meeting simply print up the meeting agenda and issue to all involved. The great part about this is you can continue to add notes anytime you wish and they are saved for you instantly. Additionally, you can see everyone else’s notes on the topics which they will be discussing...so no surprises! You can do it from home, work or any computer with internet access. Furthermore, all the past meeting notes are archived for instant access and reference anytime, anywhere; Great to print and bring the previous weeks agenda for follow up.

Virtual Work Force Management: Communicating newly hired employees’ information along with their change and termination information to the appropriate department can be tedious at best. Streamline the human resources process by managing employees from hiring to termination. The Work Force Management Module will allow your hiring managers to send all the correct information with ease to your book keeper, Payroll Company, or accountant simply and quickly.

Check List Generator: With the Sage Manager Checklist Generator, keep all of your checklists in one standardized format, branded with your logo and image where you can add, subtract, and modify any checklist...anytime! Stored online and secure, you will always have the most recent and up-to-date checklist at your fingertips.

Virtual Rolodex: Post and share all your vital company contacts in one place for all your team to use. Access anytime from any computer connected to the web. A virtual rolodex – always organized – always accessible.

POS purchase consulting: Choosing a Point of Sale computer system can be a daunting task. POS dealers have a slight advantage in that they are the ones educating you about their product and they want you to buy it! We will help you understand your POS requirements by listening to your concerns and understanding your budget. I will then represent your best interests. Whether you already have an existing POS system and need assistance in maximizing capabilities, are looking to upgrade or replace your current system, or are simply interested in a brand new system, I will be the expert in your corner.

PROFIT & LOSS

Comprehensive budgeting: “The drudgery of the numbers will set you free”. Understanding budgeting will improve the profitability of your business. Let us help you with comprehensive and realistic budgeting that will serve as your benchmark for comparison.

BOH & FOH controls: We have proven methods for controlling costs in the back-of-the-house and the front-of-the house. Let us teach you these simple “Ah-ha’s” that will simplify the keys to controlling your costs.

Inventory Management: Whether you operate a takeout delicatessen or a full-service restaurant, the amount of money you make depends to a sizable degree on how well you manage your food inventory. Food cost is often a restaurant's largest single expense, and is second only to hourly labor in the overall cost of running a restaurant.

Labor scheduling: “Do I add staff to grow sales?” “Or do I cut labor to save money?” This is one of the most challenging issues we face. Let us help you create a schedule that will be an effective tool providing quality service in a cost effective manner.

Productivity management: Is your back of the house as efficient as it should be? Let us show you how to measure productivity and give your business consistent and realistic labor targets.

TRAINING

New store opening training: Utilize our experience to create a New Store Opening Training Program that provides high impact, effective training to all employees. The training begins with the selection, training and certification of your organization’s trainers. We will customize the program to fit in your organization’s time frame covering all training classrooms, hands-on training, role-playing and numerous other learning games that will stimulate and educate your staff. Mock Service (practice-runs) will be organized and implemented before the grand opening. Daily on-site support throughout the opening period is also an option.

Training Manuals: Your training materials are a reflection of your business. They are the standards by which you expect your team members to perform. Do your current materials represent your vision in a clear, consistent and professional manner? We can either create new materials or revamp your current materials, helping you provide the tools that will ensure learning in a "fun" hands-on environment. They include Hourly Manuals for all positions (workbooks, tests, cd-roms, on-line or hardcopies)
Custom Menu Specification books including prep, cooking procedures, ingredients, plate presentation, picture specs, etc.

Trainer certification program: Let us help you teach your trainers how to leverage their expertise throughout your organization. Train the Trainer manuals and Trainer Guides for in-house training programs will be created to teach in-store training responsibilities designed to assist management with all aspects of training and administration responsibilities for new hires.

Customized management training: Does your current management training practice a “Ready, Fire, Aim!” approach instead of a “Ready, Aim, Fire!” approach? Let us help your organization design a first class management training program that represents your business in a clear and consistent manner. Our programs begin when the candidate accepts the offer. We will customize pre-start date material for reading, management new hire packets (covering your company legally), training schedules, and if applicable, negotiated out-of-town training expenses. We will help you design a week-by-week training schedule with manuals and various materials ensuring your new hire is prepared for success.

Refresh and refocus seminars: Staff meetings a drag? Try our approach of round robin sessions, where employees are interacting and learning. The sessions refocus FOH and BOH employees on all critical points of service that truly create “Raving Fans.” These sessions build an understanding and camaraderie between all of your employees focusing on the core essentials of service. These sessions are great!

Shift meetings: Are your staff members consistently delivering the same message to your guests everyday? Initial training programs for new hires are a necessity, but how quickly does your staff forget the basics of the operation? Let us help you implement a day-to-day program for managers to follow keeping your staff aware of daily happenings, specials, events and promotions. This quick and interactive daily training tool will help your team members build their product knowledge and dialog to boost your sales and their tips.

Food Safety and Responsible Vendor Programs: As a certified proctor, we are able to train your staff and managers on proper food handling and responsible vendor programs. These programs will often lower your insurance premiums.

GENERAL

One-on-One Coaching: The Personal Coaching Program is three months of unlimited access to John Hall by e-mail, phone, fax, regular mail, or in person. I help owners/operators with any issue that is affecting the performance/profitability of their restaurant/club. (I'm notoriously flexible about the three months and readily provide grace periods to take care of any loose ends. This is a very powerful, personal learning experience.)